Privacy Policy

Last updated: November 25, 2025

At Ctrl+Living Inc. (“Ctrl+Living”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information in a responsible and transparent way.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://ctrlliving.ca (the “Site”) or use our services (collectively, the “Services”).

By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Who We Are

Ctrl+Living Inc. is a smart home consulting and services company based in British Columbia, Canada. We help clients plan, set up, and optimize smart home systems and related automations, including optional “help” or assistive features.

2. Information We Collect

The personal information we collect depends on how you interact with us and which Services you use. We only collect information that is reasonably necessary to provide our Services, communicate with you, and operate our business.

2.1 Information You Provide Directly

We may collect personal information that you provide to us, for example when you:

Fill out a contact form on our Site;
Request a quote or consultation;
Communicate with us by email, phone, or messaging apps;
Sign up for newsletters, updates, or promotions;
Provide feedback, testimonials, or reviews;
Provide details needed to design or support a smart home setup or help feature.

This may include:

Name;
Contact details (such as email address, phone number, and city/region);
Information about your home or property that is relevant to smart home planning;
Details about systems or devices you already use;
Preferences about how you want notifications or “help” features to work;
Any other information you choose to provide.

2.2 Information Collected Automatically (Website)

When you visit our Site, we may automatically collect certain technical information, such as:

IP address;
Browser type and version;
Device type and operating system;
Pages visited, time spent on pages, and referring website;
Approximate location based on IP (e.g., city/region).

This information is typically collected using cookies or similar technologies (see section 7 below).

2.3 Information from Third Parties

In some cases, we may receive information from third parties, such as:

Analytics providers (to understand how visitors use our Site);
Payment processors or booking platforms (if applicable);
Email or form providers that capture details you send through online forms.

Any information we receive from third parties is handled in accordance with this Privacy Policy and applicable laws.

2.4 Information Related to Smart Home Systems and Help Features

When we help design, configure, or support smart home systems, including optional “help” or assistive button features, we may, depending on the specific setup, have access to or process limited technical and event-related information, such as:

Device or integration identifiers, automation names, or scene names;
Event logs indicating that a certain action occurred (for example, a help button was pressed, a notification was sent, or an automation ran);
Timestamps of events for troubleshooting or performance monitoring;
Configuration details you choose to share with us for support purposes;
In some configurations, approximate or specific location information if you choose to include it (for example, sending a location as part of a help notification).

In many cases, these events and related data are stored locally on your own systems (for example, on your Home Assistant instance) and not by Ctrl+Living. Where we do have access (for example, via remote support, logs you share with us, or services hosted by or for us), we use this information only to provide and support the relevant feature or Service.

3. How We Use Your Information

We use your personal information for purposes such as:

Responding to your inquiries, messages, and requests;
Providing consultations, quotes, and smart home planning and configuration Services;
Designing, configuring, and supporting automations and optional help or assistive features;
Scheduling and managing appointments or projects;
Sending administrative information (for example, confirmations, changes to terms or policies);
Improving our Site, Services, and customer experience;
Sending marketing communications where permitted by law and your preferences;
Monitoring and troubleshooting performance or reliability of Services we host or support;
Protecting our rights, property, and safety, and that of our customers and others;
Complying with legal and regulatory obligations.

4. Legal Basis (for Residents in Applicable Jurisdictions)

For individuals in jurisdictions that require a legal basis for processing personal information (such as the EU/EEA), we rely on one or more of the following:

Consent: For example, where you voluntarily provide information or opt in to marketing.
Contract: When processing is necessary to provide Services you have requested.
Legitimate interests: To operate, secure, and improve our Site and Services, provided these interests are not overridden by your rights.
Legal obligations: When we must comply with applicable laws or regulations.

5. How We Share Your Information

We do not sell your personal information. We also do not give your personal information to third parties for their own independent marketing.

We may share your information in the following limited ways:

Service providers: With trusted providers that help us operate our Site or Services, such as: website and email hosting, analytics tools, communication platforms, payment processors, and infrastructure or automation hosting (for example, services that route or log certain technical events). These parties are limited to using your information only to perform services for us and must protect it appropriately.
Professional advisors: With lawyers, accountants, or other advisors where reasonably necessary.
Legal and safety reasons: If required by law or in good faith to:
- Comply with a legal obligation or request;
- Protect our rights, property, or safety, or that of our customers or others;
- Detect, prevent, or address fraud, security, or technical issues.
Business transactions: In connection with a merger, acquisition, or sale of all or part of our business, subject to appropriate confidentiality and legal requirements.

6. International Transfers

Our company is based in Canada, and some service providers may be located in other countries. This means your personal information may be stored or processed outside your home jurisdiction.

Where information is transferred outside of your jurisdiction, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy and applicable privacy laws.

7. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to improve your experience, analyze traffic, and understand how our Site is used.

Cookies can help us:

Remember your preferences;
Keep our Site secure;
Improve performance and user experience;
Generate anonymous usage statistics.

We may also use third-party analytics tools (for example, Google Analytics) which may collect your IP address, device information, and browsing activity to help us understand how visitors use our Site.

You can control or disable cookies in your browser settings. Disabling certain cookies may affect Site functionality.

For more details on our use of cookies, please review our Cookie Notice (if available).

8. How We Protect Your Information

We use reasonable physical, technical, and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law (for example, for tax, accounting, or legal purposes).

For technical data related to automations or help features that we host or have access to (for example, server logs), we generally retain such data only as long as needed for operation, security, or troubleshooting, and then delete or anonymize it.

When we no longer need your information, we will securely delete, anonymize, or otherwise destroy it.

10. Your Rights and Choices

Depending on where you live and the laws that apply, you may have rights regarding your personal information, such as:

The right to access the personal information we hold about you;
The right to request corrections if your information is inaccurate or incomplete;
The right to withdraw consent for certain uses (for example, marketing) where we rely on consent;
The right to request deletion of your personal information, subject to legal or contractual restrictions;
The right to request information about how your data has been used or disclosed, where required by law.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

11. Children’s Privacy

Our Site and Services are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have collected such information without appropriate consent, we will take steps to delete it.

12. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies.

13. Compliance with Canadian Privacy Laws

We strive to handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), where applicable.

If you have a concern about how we handle your personal information that we cannot resolve, you may have the right to contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ctrl+Living Inc.
Email: contact-us@ctrlliving.ca
Province/State: British Columbia, Canada